Clear booking arrangements, confirmed before you commit.
We want appointment and payment arrangements to be understandable. The clinic team will explain the applicable cancellation or refund conditions before any paid booking or treatment package is agreed.
Before confirming an appointment
Please ask the clinic team about availability, required advance payment, rescheduling conditions and any applicable cancellation deadlines. These details should be shared before you make a payment.
If you need to reschedule
Contact the clinic as early as possible on +91 98199 93433 or +91 98199 97833. Available alternatives depend on clinician schedules and the terms confirmed for your appointment.
Cancellations
The exact cancellation window and any charges must be established in the booking terms communicated by the clinic. This policy does not announce a blanket non-refundable rule or a fixed cancellation fee.
Refund requests
Refund eligibility depends on the service, whether care has already been delivered, the agreed booking or package terms and applicable legal rights. The clinic will review requests in line with the documented terms and the law.
Packages, courses and prepaid services
If the clinic offers prepaid packages, the written purchase terms should explain included services, usage, expiry, transferability, treatment changes and the treatment of unused sessions, subject to applicable law.
How to raise a concern
Call the clinic and keep any appointment confirmation or payment receipt available. The team should direct you to the authorised person responsible for reviewing the request.
Get in touch
Call +91 98199 93433 or +91 98199 97833. Visit: Solitaire 2, B Wing, 101 and 102, opposite Infiniti 2 Mall, Malad Linking Road, Malad West, Mumbai, Maharashtra 400064.
Frequently asked questions
Can I change my appointment?
Please call the clinic. Whether a different time is available will depend on scheduling and the booking conditions communicated to you.
Are all payments non-refundable?
No such blanket rule is stated in this policy. The applicable booking terms and legal rights must be considered.
How long does a refund take?
Any applicable refund timeline will be communicated by the clinic when a request is reviewed, in line with the agreed terms and applicable law.